Shipping policy

Q: What are your delivery times?

Your orders are dispatched within 24 to 48 hours. International delivery within 5 to 7 business days. To ensure your dress arrives ahead of an event, we recommend ordering at least 10 days in advance. If you're on a tighter timeline, contact our team — we review each request on a case-by-case basis.

All orders are dispatched within 48 hours. Delivery then takes 5 to 7 business days. You will receive a tracking number by email as soon as your parcel is on its way.

Shipping rates

Europe, Switzerland, United Kingdom and international — standard shipping, tracked and insured: free
United States and Canada — tracked and insured: €8.99

Shipping is free on all orders, with no minimum, except United States and Canada.

Order processing

Orders are processed on business days. Orders placed on weekends or public holidays are processed on the next business day.

Tracking

Once your order ships, a tracking number is sent to the email address used at checkout. You can follow your parcel at any time from the Track my order page.

Customs and duties

Orders shipped within the European Union include all applicable taxes. For destinations outside the EU, customs duties or import taxes may be charged by the destination country and are the responsibility of the recipient.

Delays

If your order has not arrived within the stated timeframe, contact us at elyanacontactfr@gmail.com and we will investigate with the carrier.

Company

Nordly LLC, 30 N Gould St, Sheridan, WY 82801, United States.

Need help?

Frequently Asked Questions

What are your delivery times?

Your orders are dispatched within 24 to 48 hours. International delivery within 5 to 7 business days.

To ensure your dress arrives ahead of an event, we recommend ordering at least 10 days in advance. If you're on a tighter timeline, contact our team — we review each request on a case-by-case basis.

How do I choose my size?

Each product page includes a detailed size guide in centimetres. Our cuts follow standard European sizing (XS = 34, S = 36, M = 38, L = 40, XL = 42).

Our models are generally photographed wearing size S for an average height of 1m72. If your measurements fall between two sizes, we recommend choosing the larger one — our satin dresses offer little stretch, and a precise fit best showcases the cut.

How do refunds work?

Refunds are issued to your original payment method within 3 to 5 business days after your return is received at our warehouse.

You are fully refunded for the value of your items — no processing fees, no deductions, no forced store credit.

See our full return policy: elyanandco.com/policies/refund-policy

Are the products true to the photos?

Yes. Our photos are shot in natural light with no colour retouching. Please note that screen calibration varies — a colour may appear slightly different on an iPhone versus a Samsung, particularly on satin and metallic tones. If the shade doesn't meet your expectations upon receipt, our 30-day return policy applies without justification.

How can I contact you?

You can reach us through our contact form at https://elyanandco.com/pages/contact, or by email at elyanacontactfr@gmail.com. Our team will get back to you as soon as possible.

Fast premium shipping

Delivered in 5-7 business days.

Free Returns

30-day money back guarantee

Happy Customers

20,000+ women already love us

Secure payments

Encrypted checkout — Paypal, Visa, Mastercard and Apple Pay

FREE SHIPPING

Free shipping on all orders, no minimum.